Services and Support
Hunterdon Central's customer support model is based on a centralized helpdesk, called The Central Hub. Located in the center of our campus, The Central Hub is staffed daily by a rotating team of technicians, teachers and student interns who have elected to participate as a credit- based course.
We manage our work-flow by utilizing a trouble ticket system, and capture solutions that move us to a knowledge-based, self-help offering. Using this system, support can be obtained at any hour of any day.
After regular school hours, we have students who volunteer their time to complete work orders around the campus, mentored by our department team and lead by a student leader. This group has become a valued extension of our technical services team, and serves as an excellent example of student involvement and empowerment at Hunterdon Central.
Customers can contact us seeking support by emailing us their request to “Helpdesk”, calling us on x4444, or by walk-in support at the Central Hub which is located at the desk upon entering the library front entrance. Click on the tabs below for detail information about each of our three service areas.
Technical Services manages all technical support requests. In addition, we provide instructional technology assistance to staff, teachers and students. Some of the most prevalent requests include:
- Connectivity (School provided and self owned devices)
- Audio Visual Equipment
Database Services provides support for critical systems, including student management, learning management, and staff, library, phone and professional development systems.
Database Services handles all database requests and telephone requests including, but not limited to:
- Student Information System (Aspen)
- Learning Management System (Moodle)
- Library Database (Follet)
- Substitute Attendance
TThe Instructional Technology Coach is responsible for curricular technology integration and technical professional development requests for staff, teachers and students. In addition the following support is provided:
- Teacher and classroom instructional technology support
- Student One to One Program coordination
- Duty Release Teacher Coaches
- District Technology Team